Privacy Policy

Last updated: November 2025

1. Introduction

QuShape ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or request information
  • Book a consultation
  • Communicate with us via email or phone
  • Participate in our services

This information may include your name, email address, phone number, address, health history, dietary preferences, and other relevant information for nutrition consultation purposes.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Communicate with you about appointments and services
  • Respond to your inquiries and provide customer support
  • Send you updates and marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

  • Consent: When you have given explicit consent for specific purposes
  • Contract: To fulfill our contractual obligations in providing nutrition services
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interests: For our business operations where not overridden by your rights

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations or court orders
  • With service providers who assist in our operations (under strict confidentiality agreements)
  • In connection with a business transfer or merger

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Nutrition consultation records are typically retained for 7 years in accordance with professional guidelines.

7. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data in certain circumstances
  • Right to Restrict Processing: Request limitation of processing your data
  • Right to Data Portability: Request transfer of your data
  • Right to Object: Object to processing of your data
  • Rights Related to Automated Decision Making: Protection from automated decisions

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser. For more information, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place for such transfers in compliance with UK data protection law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

QuShape
57 Kingfisher Court
Leeds LS2 8HR
United Kingdom
Email: [email protected]
Phone: +44 113 672 9041

15. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk